Frequently Asked Questions

Frequently Asked Questions

Found ${ resultNum } results

search

Results not found for: ${ searchFilter }

  • Where is the product made? open close

    The ring is made in Georgia from the highest-quality materials.

  • How do I activate the ring? open close

    CNICK uses tokenization to provide a high level of security and convenient payments. In Georgia, we partner with Bank of Georgia and Mastercard.

    To activate payments, connect your Bank of Georgia Mastercard to the ring using the CNICK mobile app.

    • Download the CNICK app for iOS or Android.

    • After registering, select Connect.

    • Follow the in-app instructions.

    Video tutorial

  • How secure is the ring? open close

    • The ring uses NFC technology and transmits a signal over only a few centimetres, so a fraudster would have to get very close.

    • The ring transmits its signal through its circular opening. To make a payment, bend your finger and hold your knuckle against the payment terminal in the correct position.

    • Payment terminals are registered in the banking system. If an unauthorized payment is taken from your ring, the recipient can be identified and the payment can be recovered.

    • The ring uses tokenization for security. Tokenization replaces sensitive card information with a random code, or “token”. Even if someone gets hold of the ring, they cannot retrieve your card details from it. Ring payments are more secure than card payments because the ring does not display a card number that could be used for online purchases.

    • Payments above the contactless limit require a PIN. Use the same PIN as the card connected to your ring.

    Description of the image
  • How do I remove or connect a new card? open close

    • Download the CNICK app for iOS or Android.

    • Select Remove/Add Card.

    • Follow the in-app instructions.

    Video tutorial

  • How durable is the ring? open close

    The ring is made from high-quality materials and is durable. To keep it in good condition, remove it when lifting weights, as it may become scratched or damaged.

  • How do I pay correctly with the ring? open close

    Bend your finger and tap your knuckle against the payment terminal, with the ring’s opening facing the reader.

    Description of the image
  • How do I care for my ring? open close

    To keep your ring in good condition and prevent damage, avoid chemicals such as dishwashing detergents and acetone, which may damage its outer coating. Remove the ring when lifting weights. The ring is waterproof, so you can wear it while swimming or washing your hands.

  • How many cards can I connect to the ring? open close

    You can connect only one card to each ring, but the same card can be connected to several rings.

  • Where can I use the ring? open close

    You can pay with the ring worldwide wherever contactless payments are accepted. To activate payments, you must connect a card from one of our partner banks. In Georgia, you can connect a Bank of Georgia Mastercard. View the list of supported banks by country using the link below.

    View supported cards

  • How can I view my ring transactions? open close

    Use the CNICK app to manage the ring, including pausing and activating it. View your transactions in the banking app for the card connected to your ring.

  • How does link sharing work? open close

    Use the CNICK app to write any link to your ring, such as a social media profile or a digital business card. Share it with someone by tapping the ring against their phone.

    Tutorial

  • Can I use the ring on public transport? open close

    Yes. You can use the ring wherever Visa and Mastercard payments are accepted, including public transport.

  • How does the Tesla Key feature work? open close

    The ring provides a high level of security and works just like a key card. It is compatible with Model S/X vehicles produced in 2021 or later and all Model 3/Y/CT vehicles.

    Video tutorial

  • How do I use the ring correctly? open close

    The ring works like a key card and transmits its signal through its circular opening. Bend your finger and tap your knuckle against the car’s sensor, with the ring’s opening facing it. The sensor is usually on the door pillar below the camera.

    Tutorial

    correct hand position for payment ring
  • Can I connect one ring to several cars? open close

    Yes, you can connect one ring to several cars at the same time.

  • How do I pair the ring with my car? open close

    Pairing the ring is simple and works like adding a key card. There are two ways:

    1. Using the Tesla mobile app

    • Open the Tesla app > Security & Drivers > Add Key Card.

    • Place the ring on the reader. In newer models, it is located on the wireless charging pad; in older models, it is behind the cup holders.

    • Once added, it appears in the key list as “unknown key”. You can rename it.

    2. Adding it with an existing key card

    • On the Tesla touchscreen, select Controls > Locks > Keys > Add Key and follow the instructions.

    • Confirm the new ring using a key card that is already paired with the vehicle.

    • The reader is on the wireless charging pad in newer models and behind the cup holders in older models. The added ring appears as “unknown key”, which you can rename.

    Tutorial

Messenger WhatsApp